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“Fix A Problem” – Google Places’ Latest Attempt at DIY Customer Service

Filed in Featured, Google, Local Search by Matt McGee on October 3, 2011 10 Comments
“Fix A Problem” – Google Places’ Latest Attempt at DIY Customer Service

Both the Google Places help forum and the Google Places help website are pretty difficult to use (that’s putting it mildly in some cases). The Help forum can often be a black hole where no help is found, and the help website can be extremely difficult to navigate. Perhaps those are part of the reasons […]

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Two Must-Reads About Blogging

Filed in Blogging, Featured by Matt McGee on October 3, 2011 2 Comments
Two Must-Reads About Blogging

I hate when this happens: My monthly recap for the previous month has already been published when I find a really great article that should’ve made the cut. That just happened this weekend … twice! There are two articles about blogging that are so good they deserve a special “Hey, go read these!” post … […]

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September ’11: Best Search/Marketing Posts

Filed in Featured, Link Roundups by Matt McGee on October 1, 2011 3 Comments
September ’11: Best Search/Marketing Posts

Here’s my roundup of the best search/marketing posts I found and read during September. If you’re new to this blog, this is a monthly feature that began way back in 2007. You can find earlier “Best Of”s for each month in the Link Roundups category archive. I never include my own posts in these end-of-month […]

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Thank You, Sponsors

Filed in Featured, Site News by Matt McGee on September 30, 2011 0 Comments
Thank You, Sponsors

Every month I like to give a shout out to the sponsors who are supporting me and this blog. These are companies that value you, my readers, enough to want to have their names in front of your eyes. I hope you’ll read their messages below and, if interested, click through to learn more about […]

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Welcome GetListed Local University – Burley Attendees

Filed in Conferences/Educ., Featured by Matt McGee on September 27, 2011 0 Comments
Welcome GetListed Local University – Burley Attendees

If you’re reading this while at the GetListed Local University workshop, a big welcome to you. Thanks for visiting SmallBusinessSEM.com. In my presentation, I mention a couple dozen web sites, articles, and other links that you may not have had time to jot down while I was speaking. If that’s the case, here are all […]

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B&H Photo Shows How To Convert Customers Into Fans & Followers

Filed in Featured, MY BEST POSTS, Social Media by Matt McGee on September 23, 2011 7 Comments
B&H Photo Shows How To Convert Customers Into Fans & Followers

Question: Are you a fan/follower of every business you patronize? I’m guessing not. Do you follow your local grocery store on Twitter? Have you fanned the local shopping mall on Facebook? Converting customers into social media fans and followers isn’t always easy. I’d say there are six things, at minimum, that you have to do […]

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