In light of my weekend post about ratings and reviews not mattering when local listings are shown in the Yahoo! Shortcuts, we had a little dustup today and it turns out the original post needs clarifying. Here’s the real and accurate story:
Ratings (stars) are taken into account, but review text is not.
That’s word-for-word from Yahoo! today, who contacted both myself and Greg Sterling (who reported on my original post; don’t you love blogging?). It’s in reference to factors that influence which listings get shown in a Yahoo Shortcut on Yahoo’s main SERPs. (Both ratings and reviews are factors when you’re using Yahoo Local.)
Again, this was all in response to last week’s excellent Local & Blended Search panel at SMX West where the Yahoo and Microsoft reps shared a lot of quality information in response to audience questions. Let’s hope this dustup doesn’t discourage search engine reps from being so helpful in future panels, right?