Comments on: 5 Ways Negative Reviews are Good for Business http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/ Because not everyone can throw thousands of dollars at the 'How do we market ourselves online?' question... Thu, 09 Feb 2012 02:57:14 +0000 hourly 1 By: Alex Debkalyuk http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-296953 Alex Debkalyuk Fri, 22 Jul 2011 12:19:29 +0000 http://www.smallbusinesssem.com/?p=2075#comment-296953 I was pleasantly surprised to find one restaurant representative to invite an unhappy customer for a cup of free coffee to discuss the possible improvements in responce to a bad review. I was pleasantly surprised to find one restaurant representative to invite an unhappy customer for a cup of free coffee to discuss the possible improvements in responce to a bad review.

]]> By: Stephen W http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-272035 Stephen W Sat, 07 May 2011 06:34:39 +0000 http://www.smallbusinesssem.com/?p=2075#comment-272035 I agree that negative reviews are not always a bad thing. Even the best run business will have a small number of customers that end up complaining. If you are in business and you don't get some compliants then something is wrong! The negative feedback should however show where you are going wrong and help to address the issue so the business overall improves. It's important to learn from the feedback and improve the service offered. I agree that negative reviews are not always a bad thing. Even the best run business will have a small number of customers that end up complaining. If you are in business and you don’t get some compliants then something is wrong! The negative feedback should however show where you are going wrong and help to address the issue so the business overall improves. It’s important to learn from the feedback and improve the service offered.

]]> By: Marie P. http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-236215 Marie P. Tue, 28 Dec 2010 05:06:19 +0000 http://www.smallbusinesssem.com/?p=2075#comment-236215 There's plenty of opportunity for businesses to "prevent" negative reviews, and I recommend doing this than actually suffering the consequences of an already pissed-off customer's feedback. Some businesses don't care though, and by the time they realize, harm has already been done. It's hard to tell how customers will react because each has a different personality...as a business owner, you can only try so much. But the #5 reason mentioned here is what makes a negative review far worth more than a positive one. If you really care about your business, you will do all you can to clean up your reputation asap. The Internet is a whole new media, wherein reactions are instantaneous. If you're not fast, your bad review will spread like wildfire. Now that's gonna hurt your business real bad. There’s plenty of opportunity for businesses to “prevent” negative reviews, and I recommend doing this than actually suffering the consequences of an already pissed-off customer’s feedback. Some businesses don’t care though, and by the time they realize, harm has already been done.

It’s hard to tell how customers will react because each has a different personality…as a business owner, you can only try so much.

But the #5 reason mentioned here is what makes a negative review far worth more than a positive one. If you really care about your business, you will do all you can to clean up your reputation asap. The Internet is a whole new media, wherein reactions are instantaneous. If you’re not fast, your bad review will spread like wildfire.

Now that’s gonna hurt your business real bad.

]]> By: Jonathan Vance http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-219393 Jonathan Vance Sun, 22 Aug 2010 03:56:34 +0000 http://www.smallbusinesssem.com/?p=2075#comment-219393 I guess you have to look at negative feedback in a different way. Turn a bad situation into a good one. Improve your practices in business and online. Learn not what to say but how to say it. I just had an experience that I have spent hours if not days turning to resolve. I tried several different approaches so now I am going to try the personal approach. I think it will work. I am a retired military member and they teach us never to give and always be nice and professional because it does not cost a cent. Sometime I think people in business forget that. I hope I never do. I hope someone learn something from this email. MY comments is simply this kill them with kindness and respect. Never lose your cool and maintain control at all times. Remember Tomorrow is just a day away. God Bless. I guess you have to look at negative feedback in a different way. Turn a bad situation into a good one. Improve your practices in business and online. Learn not what to say but how to say it. I just had an experience that I have spent hours if not days turning to resolve. I tried several different approaches so now I am going to try the personal approach. I think it will work. I am a retired military member and they teach us never to give and always be nice and professional because it does not cost a cent. Sometime I think people in business forget that. I hope I never do. I hope someone learn something from this email. MY comments is simply this kill them with kindness and respect. Never lose your cool and maintain control at all times. Remember Tomorrow is just a day away. God Bless.

]]> By: The Positive Side of Negative Reviews http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-218597 The Positive Side of Negative Reviews Mon, 16 Aug 2010 15:35:17 +0000 http://www.smallbusinesssem.com/?p=2075#comment-218597 [...] activities are utilized when researching products and reading customer reviews. Matt McGee of Smallbusiness.com notes that although only less than 26% of retailers contain ratings and reviews on their sites, 96% [...] [...] activities are utilized when researching products and reading customer reviews. Matt McGee of Smallbusiness.com notes that although only less than 26% of retailers contain ratings and reviews on their sites, 96% [...]

]]> By: Online Reviews, do you take them seriously? http://www.smallbusinesssem.com/negative-reviews-good-for-business/2075/#comment-211647 Online Reviews, do you take them seriously? Thu, 22 Jul 2010 16:20:58 +0000 http://www.smallbusinesssem.com/?p=2075#comment-211647 [...] business will receive all glowing reviews.  In fact, people are more likely to trust the reviews they find online if there are some negative [...] [...] business will receive all glowing reviews.  In fact, people are more likely to trust the reviews they find online if there are some negative [...]

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