There are countless ways for a small business to use Twitter, and the trick is usually figuring which way works best for your small business and your intended audience. What works for Company A might not be so good for Company B, and vice versa. There aren’t many rules, but there are guidelines. And pretty high on my list of guidelines would be not to use Twitter like this:
Auto transport dude (or dudette), if you see this … sorry, but you’re doing it wrong. You followed me, I got the email notification and checked out your profile, and that’s what I saw. If your aim was to get exposure like I’m giving you now, congrats. But if your aim was to make a lasting connection with a potential future customer, it didn’t happen. Sorry.